Hearing Wellness Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

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Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers, DOB, pension details (to check eligibility for government hearing services) etc…

This Personal Information is obtained in many ways including client interviews, correspondence, by telephone and facsimile, by email, via our website www.hearingwell.com.au, from your website, through the Australian Government Hearing Services Program portal, from other publicly available sources, from cookies, google analytics and from third parties. We don’t guarantee or take responsibility for the website links or the policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Website Analytics

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To improve your experience on our site and our services, we may utilise 'cookies'. Cookies (small data files) are an industry standard and are utilised by most web sites.  By continuing to use our website you are accepting the use of cookies unless you adjust your browser settings which may or may not have an effect on the functionality of our website.

Our website uses Google Analytics, a service which transmits website traffic data but it does not personally identify individual users. We use reports provided by Google Analytics to help us understand website traffic, webpage usage and to improve our site and services.  We also use tools such as Remarketing with Google Analytics to deliver marketing for/on our website based on our how our audience interacts with our website.

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By using this website, you consent to the processing of data about you by Google. You can opt out of Google Analytics if you disable cookies or utilise Google’s opt out service currently available opt-outs.

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www.hearingwell.com.au also interfaces with social media platforms or apps such as Facebook. If you choose to utilise, interact or provide information through these services, you should review the privacy policy of that service.

Sensitive Information

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Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

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Third Parties

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Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and that this information remains confidential.

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Disclosure of Personal Information

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Your Personal Information may be disclosed in a number of circumstances including the following:

•        Third parties where you consent to the use or disclosure; and

•        Where required or authorised by law.

•        In the process of checking your eligibility for the Australian Government

Hearing Services Program should you wish to pursue this option and by giving your consent to do this you accept that this will involve some disclosure/retention of some of your personal details to Commonwealth Government organisations.

Security of Personal Information

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Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files (predominantly electronic) which will be kept by us for a minimum of 7 years.

Access to your Personal Information

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You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Hearing Wellness Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information and will require a signed request in writing before releasing information to yourself or your nominated party.

Maintaining the Quality of your Personal Information

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It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

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This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

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If you have any queries or complaints about our Privacy Policy please contact us at:

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Hearing Wellness

PO BOX 3073, NEWSTEAD, QLD, 4006.

FREECALL: 1800 WE HEAR (1800 93 4327)

Email: info@hearingwell.com.au

Web:   www.hearingwell.com.au